Service details
Term: Month to Month -autorenewal.

Type: Virtual phone number with call forwarding, unlimited calls US/Canada, Voicemail

Last Updated: October 2025

1. TERMS AND CONDITIONS
These terms and conditions (“Terms and Conditions”) are an integral part of the agreement (“Agreement”) between COMPLETE TECHNOLOGY SYSTEMS, LLC. (“COMPLETE TECHNOLOGY SYSTEMS”) and a Customer (“Customer”) of the COMPLETE TECHNOLOGY SYSTEMS services. Any COMPLETE TECHNOLOGY SYSTEMS services or products (collectively, the “Services”) provided by COMPLETE TECHNOLOGY SYSTEMS to Customer shall be governed by the terms and conditions herein. By purchasing the Services, CUSTOMER AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. They affect the legal rights between Customer and COMPLETE TECHNOLOGY SYSTEMS by, among other things, requiring (1) MANDATORY ARBITRATION OF DISPUTES; (2) charging an EARLY DISCONNECTION FEE; and (3) LIMITING COMPLETE TECHNOLOGY SYSTEMS’s LIABILITY UNDER THE AGREEMENT.

2. MANDATORY ARBITRATION.

All previous provisions in the terms and conditions including previous versions of this agreement requiring arbitration are hereby withdrawn.

2.1 The venue for disputes arising from these terms and conditions shall herby be in the appropriate court of Miami Dade County Florida.

3. DEFINITIONS.
The following terms shall have the meanings set forth below.

3.1“Agent” means a Customer employee or contractor who may use the Services, the total number of Agents being the maximum number of personnel who may use the Services at any one time.

3.2 “Customer Data” means any data, information or other materials of any nature whatsoever provided to COMPLETE TECHNOLOGY SYSTEMS by Customer in the course of implementing or using the Services.

3.3 “Documentation” means user manuals and other documentation relating to the Services, which are made available to Customer by COMPLETE TECHNOLOGY SYSTEMS, in the form of recorded documentation on optical or magnetic media, accessible via the Internet or in the form of printed media.

3.4 “Implementation Services” means the services selected by Customer, as indicated on the Service Order, to be provided by COMPLETE TECHNOLOGY SYSTEMS in connection with the set up and implementation of the Services. As part of the Implementation Services, Customer will receive limited training in the set up and activation of the Services during the hours from 9:00am to 5:00pm ET Monday through Friday.

3.5 “Initial Payment” means the initial payment set forth in the Service Order consisting of the fees for Implementation Services and the Service Fees for the first or last month.

3.6 “Login” means each separate, named individual login account within a Customer account.

3.7 “Professional Services” means work COMPLETE TECHNOLOGY SYSTEMS will perform for Customer as specified in individual statement(s) of work (“Statement(s) of Work”) to be executed by the parties from time to time on the terms and conditions specified in the Agreement.

3.8 “Service Fee” or”Service Fees” means the monthly or annual fees set forth in the Service Order to be paid by Customer to COMPLETE TECHNOLOGY SYSTEMS as consideration for COMPLETE TECHNOLOGY SYSTEMS provision to Customer of the Services.

3.9 “Service Order” means the document executed by Customer and COMPLETE TECHNOLOGY SYSTEMS, containing (i) a price and quantity of Services, and Implementation Services to be provided to Customer by COMPLETE TECHNOLOGY SYSTEMS under the Agreement, along with associated telecommunications fees; (ii) the Services to be provided; and (iii) such other options provided on the Service Order as Customer may elect to apply to the Services.

3.10 “Service Plan” means the monthly or annual subscription plan a Customer agrees to in the Service Order.

3.11 “Service Order Addendum” means a Service Order agreed to by Customer subsequent to the initial Service Order.

3.12 “Services” means the products or services that are being provided to Customer as described in the Service Order, including any Additional Services set forth in a Service Order Addendum accepted by COMPLETE TECHNOLOGY SYSTEMS.

3.13 “Software” means any proprietary software (including any documentation relating to such software) owned by, licensed by, or which COMPLETE TECHNOLOGY SYSTEMS has a right to sub-license under this Agreement, which software is either provided to Customer under this Agreement or is used in or used to provide the Services.

4. COMPLETE TECHNOLOGY SYSTEMS PRODUCTS AND SERVICES

During the Initial Term or Renewal Term of this Agreement, COMPLETE TECHNOLOGY SYSTEMS will provide the Services, set forth in the Service Order, including telephone and other equipment (collectively, “Equipment”) subject to the terms and conditions herein. COMPLETE TECHNOLOGY SYSTEMS hereby grants Customer access to the Services for use by the number of Agents and Logins set forth in the Service Order, for Customer’s own internal business purposes, which shall be deemed to include activities Customer may perform on behalf of its own customers. COMPLETE TECHNOLOGY SYSTEMS grants Customer the right to use the Documentation in connection with its use of the Services.

4.1 CONDITIONS

Customer acknowledges and agrees that COMPLETE TECHNOLOGY SYSTEMS’s obligations to provide the Services are expressly conditioned upon (i) Customer’s payment of the fees for Professional Services and all Service Fees as and when due, and (ii) Customer’s satisfaction of the technical requirements set forth in the Documentation for the Services made available to Customer by COMPLETE TECHNOLOGY SYSTEMS, as the same may be updated by COMPLETE TECHNOLOGY SYSTEMS from time to time.

4.2 ADDITIONAL SERVICES

At Customer’s option, the number of Services may be increased at any time during the Initial Term or Renewal Term (any such increase, “Additional Services”) by agreeing to a Service Order Addendum, signed by Customer and setting forth the specific Additional Services desired. Each Service Order Addendum shall be subject to COMPLETE TECHNOLOGY SYSTEMS’s acceptance, which shall be deemed given if COMPLETE TECHNOLOGY SYSTEMS thereafter provides the Additional Services. Upon acceptance by COMPLETE TECHNOLOGY SYSTEMS, such Service Order Addendum shall be deemed an amendment to the Agreement, subject to all of the terms and conditions herein, and the Service Fees shall be increased to reflect the Additional Services, subject to the same pricing and payment terms as are set forth in the Service Order. Additional Services shall be provided for a term that is coterminous with the Initial Term or Renewal Term of the Agreement.

4.3 IMPLEMENTATION SERVICES
COMPLETE TECHNOLOGY SYSTEMS will use commercially reasonable efforts to perform the Implementation Services covered in the Initial Payment.

4.4 ADDITIONAL PROFESSIONAL SERVICES

If Customer requests Professional Services, such as support services not provided under this Agreement, training, or other consulting services, COMPLETE TECHNOLOGY SYSTEMS may (but has no obligation to) provide such Professional Services or recommend appropriate outside consultants. If COMPLETE TECHNOLOGY SYSTEMS agrees to provide such additional Professional Services at Customer‘ s request, fees for such Professional Services may be provided pursuant to a fixed fee or COMPLETE TECHNOLOGY SYSTEMS ‘s standard time and material rates. Such additional Professional Services will be provided pursuant to an addendum and the other terms and conditions of this Agreement, and may be described in an agreed-upon statement of work.

5. TERM

5.1 INITIAL TERM

The initial term of this Agreement (“Initial Term”) begins on the date that Customer enters into the Agreement and continues in force and effect for the duration of the service period as defined by the Service Order or Agreement.

5.2 RENEWAL

Except as set forth in Section 5.3, at the end of the Initial Term, the Agreement is automatically renewed for an additional period equal to the initial term (a “Renewal Term”), and shall be renewed at the end of each Renewal Term for an additional period of the same, unless Customer provides COMPLETE TECHNOLOGY SYSTEMS, at least thirty (30) days prior to the end of the Initial Term or applicable Renewal Term, notification of intention to cancel the service.

5.3 MONTH-TO-MONTH RENEWAL

Instead of renewal under Section 5.2 or cancellation, a Customer shall have the option, upon expiration of the Initial Term or any Renewal Term, to renew the Agreement on a month- to-month basis at the then-current rates offered for the Services. Customer will be converted to a month-to- month basis if Customer provides to COMPLETE TECHNOLOGY SYSTEMS, at least thirty (30) days prior to the end of the Initial Term or applicable Renewal Term, notification of intention to convert to month-to-month service.

6. TERMINATION

6.1 TERMINATION FOR CONVENIENCE

Either party may terminate the Agreement upon thirty (30) days notice of termination. In accordance with section 10.7, disconnection fees may apply. Termination MUST be done by requesting and sending an email for cancellation [email protected]. If Customer transfers or ports their phone number to a service provider other than COMPLETE TECHNOLOGY SYSTEMS, Customer must contact COMPLETE TECHNOLOGY SYSTEMS to cancel the Services provided to Customer by COMPLETE TECHNOLOGY SYSTEMS. Porting out from COMPLETE TECHNOLOGY SYSTEMS. does not constitute cancellation of service as we do not always get any notification of port out requests from our carriers. You will continue to be billed by COMPLETE TECHNOLOGY SYSTEMS. for all services until the cancellation notice has been received unless 6.4 applies then fees will be charged for the cancellation whilst under contract.

6.2 IMMEDIATE TERMINATION

COMPLETE TECHNOLOGY SYSTEMS shall be entitled, at its sole discretion, to suspend, terminate or change the Services without advanced notice for any reason, including without limitation, misuse of the Services in any way, Customer’s breach of the Agreement, Customer’s failure to pay any sum due hereunder, suspected fraud or other activity by Customer that adversely affects the Services, COMPLETE TECHNOLOGY SYSTEMS, COMPLETE TECHNOLOGY SYSTEMS’s network or other Customer’s use of the Services. COMPLETE TECHNOLOGY SYSTEMS shall be entitled to determine, at its sole discretion, what constitutes misuse of the Services and Customer agrees that COMPLETE TECHNOLOGY SYSTEMS’s determination is final and binding on Customer. COMPLETE TECHNOLOGY SYSTEMS may require, and if required, Customer shall pay, an activation fee as a condition to changing or resuming a terminated or suspended account.

6.3 EFFECT OF TERMINATION ON FEES

Upon termination of this Agreement for any reason, Customer shall be responsible for the full monthly Service Fee for the month in which termination occurs. Expiration or termination of the Agreement does not alleviate Customer of responsibility for paying all unpaid, accrued charges due hereunder.

6.4 CANCELLATION WHILE UNDER CONTRACT

Customers that are under a term contract will be responsible for all fees and charges left under the term of the contract. To determine the amount that the customer owes COMPLETE TECHNOLOGY SYSTEMS will subtract the number of months left in the contract from the term and average the customer’s bill over the part of the contract that has already been fulfilled. This average will then be multiplied times the number of remaining months in the contract. This amount will be due within 30 days of the termination of the contract. Customer understands and agrees to pay the contract termination fee within 30 days of their account cancellation.

6.5 ILLEGITIMATE CHARGEBACKS

There is a $25.00 administrative fee for any illegitimate charge backs placed against COMPLETE TECHNOLOGY SYSTEMS. Any illegitimate charge backs or threatened illegitimate charge backs are grounds for immediate account cancellation.

7. 911 & SERVICE LIMITATIONS

The Federal Communications Commission (“FCC”) and Canadian Radio- television and Telecommunications Commission (“CRTC”) require that COMPLETE TECHNOLOGY SYSTEMS provide E911 Service to all Customers who use COMPLETE TECHNOLOGY SYSTEMS Services within the United States and Canada. Sections 7.1-7.7 apply to all Customers who use COMPLETE TECHNOLOGY SYSTEMS Services within the United States. Section 7.8 applies to all Customers.

7.1 911 ACKNOWLEDGEMENT AND WARNING LABELS
CUSTOMER ACKNOWLEDGES THAT COMPLETE TECHNOLOGY SYSTEMS’S EQUIPMENT AND SERVICES DO NOT SUPPORT 911 EMERGENCY DIALING OR OTHER EMERGENCY FUNCTIONS IN THE SAME WAY THAT TRADITIONAL WIRELINE 911 SERVICES WORK. THE DIFFERENCES ARE DETAILED IN THIS SECTION 7 AND CUSTOMER AGREES TO NOTIFY ANY POTENTIAL USER OR AGENT OF THE SERVICES, WHO MAY PLACE CALLS USING CUSTOMER’S SERVICES, OF THE 911 LIMITATIONS DESCRIBED HEREIN. COMPLETE TECHNOLOGY SYSTEMS MAY PROVIDE CUSTOMER WITH WARNING LABELS REGARDING THE LIMITATIONS OR UNAVAILABILITY OF 911 EMERGENCY DIALING. CUSTOMER AGREES TO PLACE A LABEL ON AND/OR NEAR EACH TELEPHONE OR OTHER CUSTOMER PREMISE EQUIPMENT ON WHICH THE SERVICES MAY BE UTILIZED. IF ADDITIONAL LABELS ARE REQUIRED, CUSTOMER MAY REQUEST THEM FROM COMPLETE TECHNOLOGY SYSTEMS. COMPLETE TECHNOLOGY SYSTEMS WILL PROVIDE CUSTOMER WITH ADVISORY NOTICES REGARDING 911 EMERGENCY DIALING AND REQUEST ACKNOWLEDGMENTS FROM CUSTOMER. CUSTOMER AGREES TO RESPOND AND AFFIRMATIVELY ACKNOWLEDGE THAT COMPLETE TECHNOLOGY SYSTEMS HAS ADVISED CUSTOMER OF THE CIRCUMSTANCES UNDER WHICH COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE MAY NOT BE AVAILABLE OR MAY BE LIMITED IN COMPARISON TO TRADITIONAL 911 EMERGENCY DIALING. COMPLETE TECHNOLOGY SYSTEMS ADVISES CUSTOMER TO MAINTAIN AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.

7.2 ELECTRICAL POWER
CUSTOMER ACKNOWLEDGES THAT THE SERVICES WILL NOT FUNCTION IN THE ABSENCE OF ELECTRICAL POWER.

7.3 INTERNET ACCESS

CUSTOMER ACKNOWLEDGES THAT THE SERVICES WILL NOT FUNCTION IF THERE IS AN INTERRUPTION OF CUSTOMER’S BROADBAND OR HIGH-SPEED INTERNET ACCESS SERVICE.

7.4 NON-VOICE SYSTEMS
CUSTOMER ACKNOWLEDGES THAT THE SERVICES ARE NOT SET UP TO FUNCTION WITH OUTDIALING SYSTEMS INCLUDING HOME SECURITY SYSTEMS, FIRE ALARM SYSTEMS, CREDIT CARD PROCESSING MACHINES. MEDICAL MONITORING EQUIPMENT, TTY EQUIPMENT, AND ENTERTAINMENT OR SATELLITE TELEVISION SYSTEMS. COMPLETE TECHNOLOGY SYSTEMS WILL NOT BE LIABILE FOR INTERRUPTION OR DISRUPTION OF SUCH SYSTEMS BY THE SERVICES.

7.5 E911 SERVICE

COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE IS A MANDATORY COMPONENT OF ALL OUTBOUND VOICE SERVICE PLANS. E911 SERVICE IS NOT OFFERED ON VIRTUAL NUMBERS, TOLL-FREE NUMBERS OR SIMILAR SERVICE ACCESSORIES OR ADD- ON SERVICE PLANS. E911 SERVICE IS ONLY AVAILABLE IN SELECTED AREAS. IF CUSTOMER SUBSCRIBES TO COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE, CUSTOMER WILL BE REQUIRED TO REGISTER THE PHYSICAL LOCATION OF CUSTOMER’S EQUIPMENT (PHONE, SOFTPHONE, DIGITIAL TELEPHONE ADAPTER (“DTA”) OR VIDEOPHONE) WITH COMPLETE TECHNOLOGY SYSTEMS, EITHER ON THE COMPLETE TECHNOLOGY SYSTEMS.COM WEBSITE OR BY CALLING CUSTOMER SERVICE, AND WILL UPDATE THE LOCATION WHENEVER THE PHYSICAL LOCATION OF SERVICE CHANGES. IF CUSTOMER SUBSCRIBES TO COMPLETE TECHNOLOGY SYSTEMS MOBILE APPLICATIONS, CUSTOMER ACKNOWLEDGES THE PHYSICAL LOCATION REGISTERED FOR CUSTOMER’S EQUIPMENT (PHONE, SOFTPHONE, DTA OR VIDEOPHONE) WILL BE THE PHYSICAL LOCATION REGISTERED FOR THE MOBILE APPLICATION ASSOCIATED TO THE EQUIPMENT. CUSTOMER ACKNOWLEDGES THAT COMPLETE TECHNOLOGY SYSTEMS’s ONLY MECHANISM FOR ROUTING 911 CALLS TO THE CORRECT EMERGENCY CALL TAKER IS THE PHYSICAL LOCATION CURRENTLY REGISTERED FOR THE ACCOUNT. CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT ANY ENHANCED LOCATION INFORMATION PASSED TO AN EMERGENCY OPERATOR BY COMPLETE TECHNOLOGY SYSTEMS WILL BE BASED UPON THE PHYSICAL LOCATION PROVIDED TO COMPLETE TECHNOLOGY SYSTEMS BY CUSTOMER. IN THE EVENT THAT THE PHYSICAL LOCATION HAS NOT BEEN UPDATED OR IS NOT COMPLETE, COMPLETE TECHNOLOGY SYSTEMS MAY ATTEMPT TO ROUTE A 911 CALL BASED UPON THE BILL-TO OR SHIP-TO ADDRESSES ASSOCIATED WITH THE CUSTOMER’S ACCOUNT OR INITIAL ORDER.

7.6 E911 SERVICE CHARGE

CUSTOMERS ARE REQUIRED TO SUBSCRIBE TO COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE WILL BE SUBJECT TO A MONTHLY E911 SERVICE CHARGE. THE MONTHLY E911 SERVICE FEE SHALL BE IN ADDITION TO THE APPLICABLE SERVICE FEES FOR THE ASSOCIATED LINE. THE MONTHLY CHARGE FOR COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE IS ASSESSED ON A “PER-LINE” (THAT IS, PER PHONE NUMBER BASIS) AND WILL BE SET AT A LEVEL THAT REIMBURSES COMPLETE TECHNOLOGY SYSTEMS FOR THE DIRECT COSTS IT INCURS IN PROVIDING COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE, INCLUDING EXPENSES COMPLETE TECHNOLOGY SYSTEMS INCURS, EITHER DIRECTLY OR INDIRECTLY, IN THE FORM OF STATE, COUNTY OR MUNICIPAL E911 SURCHARGES, E911 AUTOMATIC LOCATION INFORMATION (ALI) DATABASE STORAGE, LINE INFORMATION DATABASE AND CALLER ID (LIDB/CNAM) EXPENSES, AND ANY OTHER TAXES OR SURCHARGES DIRECTLY OR INDIRECTLY ASSOCIATED WITH THE PROVISION OF SERVICES TO CUSTOMERS SUBSCRIBING TO THIS SERVICE. COMPLETE TECHNOLOGY SYSTEMS RESERVES THE RIGHT TO ADJUST THE LEVEL OF CHARGES ASSOCIATED WITH THE PROVISION OF E911 SERVICES TO REFLECT INCREASES OR DECREASES IN THE COSTS IT INCURS. (SEE SECTION 20 REGARDING CHANGES TO THE AGREEMENT, SERVICES OR SERVICE PLAN). CUSTOMERS THAT HAVE NOT UPDATED OR ADDED AN ADDRESS FOR E911 AND USE THE 911 SERVICE WILL BE CHARGED $200 PER OCCURRENCE.

7.7 E911 CHARACTERISTICS

CUSTOMER ALSO ACKNOWLEDGES THAT COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE HAS CERTAIN CHARACTERISTICS THAT DISTINGUISH IT FROM TRADITIONAL, LEGACY, CIRCUIT-SWITCHED 911 SERVICE. THESE CHARACTERISTICS MAY MAKE COMPLETE TECHNOLOGY SYSTEMS E911 SERVICES UNSUITABLE FOR SOME CUSTOMERS. BECAUSE CUSTOMER CIRCUMSTANCES VARY WIDELY, CUSTOMER SHOULD CAREFULLY EVALUATE CUSTOMER’S OWN CIRCUMSTANCES WHEN DECIDING WHETHER TO RELY SOLELY UPON COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE. CUSTOMER ACKNOWLEDGES THAT IT IS CUSTOMER’S RESPONSIBILITY TO DETERMINE THE TECHNOLOGY OR COMBINATION OF TECHNOLOGIES BEST SUITED TO MEET CUSTOMER’S EMERGENCY CALLING NEEDS, AND TO MAKE THE NECESSARY PROVISIONS FOR ACCESS TO EMERGENCY CALLING SERVICES (SUCH AS MAINTAINING A CONVENTIONAL LANDLINE PHONE OR WIRELESS PHONE AS A BACKUP MEANS OF COMPLETING EMERGENCY CALLS). THE FOLLOWING CHARACTERISTICS DISTINGUISH COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE FROM TRADITIONAL, LEGACY, CIRCUIT-SWITCHED 911 SERVICE:

- COMPLETE TECHNOLOGY SYSTEMS E911 SERVICE WILL NOT FUNCTION IF CUSTOMER’S DATA, PHONE OR VIDEOPHONE FAILS OR IS NOT CONFIGURED CORRECTLY OR IF CUSTOMER’S COMPLETE TECHNOLOGY SYSTEMS SERVICE IS NOT FUNCTIONING FOR ANY REASON, INCLUDING, BUT NOT LIMITED TO, ELECTRICAL POWER OUTAGE, BROADBAND SERVICE OUTAGE, OR SUSPENSION OR DISCONNECTION OF SERVICE BECAUSE OF BILLING OR OTHER ISSUES. IF THERE IS A POWER OUTAGE, CUSTOMER MAY BE REQUIRED TO RESET OR RECONFIGURE THE EQUIPMENT BEFORE BEING ABLE TO USE THE COMPLETE TECHNOLOGY SYSTEMS SERVICE, INCLUDING FOR E911 PURPOSES.

- AFTER INITIAL ACTIVATION OF THE E911 SERVICE, AND FOLLOWING ANY CHANGE OF AND UPDATE TO CUSTOMER’S PHYSICAL LOCATION, THERE MAY BE SOME DELAY BEFORE THE AUTOMATIC NUMBER AND LOCATION INFORMATION IS PASSED TO THE LOCAL EMERGENCY SERVICE OPERATOR. THIS INFORMATION IS TYPICALLY POPULATED INTO COMPLETE TECHNOLOGY SYSTEMS’s NOMADIC E911 DATABASES PRIOR TO SERVICE ACTIVATION, BUT NO GUARANTEE CAN BE MADE THAT THE AUTOMATIC NUMBER AND LOCATION INFORMATION WILL BE ACTIVATED WITHIN THIS SCHEDULE.

- THE LOCAL EMERGENCY SERVICE OPERATOR RECEIVING COMPLETE TECHNOLOGY SYSTEMS E911 EMERGENCY SERVICE CALLS MAY NOT HAVE A SYSTEM CONFIGURED FOR E911 SERVICES OR BE ABLE TO CAPTURE AND/OR RETAIN AUTOMATIC NUMBER OR LOCATION INFORMATION. THIS MEANS THAT THE OPERATOR MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE PERSON WHO IS MAKING THE COMPLETE TECHNOLOGY SYSTEMS E911 CALL. DUE TO TECHNICAL FACTORS IN NETWORK DESIGN, AND IN THE EVENT OF NETWORK CONGESTION ON THE

COMPLETE TECHNOLOGY SYSTEMS NETWORK, THERE IS A POSSIBILITY THAT A COMPLETE TECHNOLOGY SYSTEMS 911 CALL WILL PRODUCE A BUSY SIGNAL OR WILL EXPERIENCE UNEXPECTED ANSWERING WAIT TIMES AND/OR TAKE LONGER TO ANSWER THAN 911 CALLS PLACED VIA TRADITIONAL, LEGACY, CIRCUIT- SWITCHED TELEPHONE NETWORKS.

- IF CUSTOMER DOES NOT CORRECTLY IDENTIFY THE ACTUAL LOCATION WHERE THE COMPLETE TECHNOLOGY SYSTEMS EQUIPMENT WILL BE LOCATED AT THE TIME OF ACTIVATION OF THE SERVICE, COMPLETE TECHNOLOGY SYSTEMS E911 COMMUNICATIONS MAY NOT BE DIRECTED TO THE CORRECT LOCAL EMERGENCY OPERATOR NOT UPDATING OR ADDING AN INITIAL E911 ADDRESS WILL CAUSE A NON E911 ACTIVATION FEE OF $200 PER OCCURRENCE.

7.8 E911 LIMITATION OF LIABILITY AND INDEMNITY

CUSTOMER ACKNOWLEDGES AND AGREES THAT COMPLETE TECHNOLOGY SYSTEMS WILL NOT BE LIABLE FOR ANY SERVICE OUTAGE AND/OR INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY TELEPHONE NUMBER USING COMPLETE TECHNOLOGY SYSTEMS OR TO ACCESS AN EMERGENCY SERVICE OPERATOR DUE TO THE 911 DIALING CHARACTERISTICS AND LIMITATIONS SET FORTH IN THIS AGREEMENT. CUSTOMER AGREES TO DEFEND, INDEMNIFY, AND HOLD HARMLESS COMPLETE TECHNOLOGY SYSTEMS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO CUSTOMER IN CONNECTION WITH THE SERVICES, FROM ANY AND ALL CLAIMS, LOSSES, DAMAGES, FINES, PENALTIES, COSTS AND EXPENSES (INCLUDING, WITHOUT LIMITATION, REASONABLE ATTORNEY FEES) BY, OR ON BEHALF OF, CUSTOMER OR ANY THIRD PARTY OR USER OF THE SERVICE RELATING TO THE FAILURE OR OUTAGE OF THE SERVICE, INCLUDING THOSE RELATED TO 911 DIALING.

8. EQUIPMENT
To provide the Services, COMPLETE TECHNOLOGY SYSTEMS may provide Equipment to Customer. All Equipment shipments are F.O.B. COMPLETE TECHNOLOGY SYSTEMS’s facility. COMPLETE TECHNOLOGY SYSTEMS’s liability for delivery shall cease, and title (if applicable) and all risk of loss or damage shall pass to Customer upon delivery to carrier. Customer will be provided a twelve (12) month manufacturer’s warranty from the date of purchase of Equipment or Services. Customer shall be required to obtain authorization from COMPLETE TECHNOLOGY SYSTEMS to return any Equipment. COMPLETE TECHNOLOGY SYSTEMS will provide replacement Equipment only if the Equipment is deemed to be defective and covered under the warranty. COMPLETE TECHNOLOGY SYSTEMS will not cover replacement for lost, stolen or modified equipment. Equipment returned by Customer that is not covered under warranty may be refused by COMPLETE TECHNOLOGY SYSTEMS, and Customer will be responsible to pay return shipping charges.

9. CUSTOMER DATA

Customer hereby grants to COMPLETE TECHNOLOGY SYSTEMS a non-exclusive, non-transferable (except In connection with an assignment of this Agreement) license to copy, store, record, transmit, display, view, print, and use Customer Data, solely to the extent necessary to provide the Services to Customer. Except as expressly provided in this Section, Customer grants to COMPLETE TECHNOLOGY SYSTEMS no right, title, interest, or license in the Customer Data, and Customer hereby reserves for itself and its licensors all rights in and to all Customer Data.

10. BILLING, CHARGES AND PAYMENT

10.1 PAYMENT OF SERVICE FEES

Customer will pay the Service Fee for Services ordered by Customer, and all other amounts due under the Agreement, pursuant to the terms of this Section 10.

10.2 CREDIT TERMS

All Services provided to Customer and covered by the Agreement shall at all times be subject to credit approval or review by COMPLETE TECHNOLOGY SYSTEMS. Customer will provide such credit information or assurance as is requested by COMPLETE TECHNOLOGY SYSTEMS at any time. COMPLETE TECHNOLOGY SYSTEMS, in its sole discretion and judgment, may discontinue credit at any time without notice or require a deposit.

10.3 BILLING

COMPLETE TECHNOLOGY SYSTEMS may provide Customer with a monthly on-line/Email billing statement for the Services provided each calendar month and bill all charges invoiced to Customer’s account. Such charges shall include activation fees, monthly service fees, shipping charges, disconnection fees, equipment charges, toll charges, taxes and any other applicable charges.

The minimum term is monthly therefore any cancellations part way through a month will be charged for the full month there are no pro rated charges for partial months.

10.4 LATE/NON-PAYMENT

If any charges for the Services are due but unpaid for any reason including, but not limited to, non-payment, COMPLETE TECHNOLOGY SYSTEMS may suspend or terminate the Services and all accrued charges shall be immediately due, plus a late fee of the greater of twenty five dollars ($25.00) or 1.5% per month. A fee will also be charged to activate a suspended account. No suspension or termination of the Services or of this Agreement shall relieve Customer from paying any amounts due hereunder. Returned payments are subject to a $40.00 returned payment charge.

10.5 TAXES

Prices for the Services do not include any customs duties, sales, use, value added, excise, federal, state, local, public utility, universal service or other similar taxes. All such taxes shall be paid by Customer and will be added to any amounts otherwise charged to Customer unless Customer provides COMPLETE TECHNOLOGY SYSTEMS with an appropriate exemption certificate. If any amounts paid for the Services are refunded by COMPLETE TECHNOLOGY SYSTEMS, applicable taxes may not be refundable.

10.6 REGULATORY RECOVERY FEE

A regulatory recovery fee may be charged monthly to offset costs incurred by COMPLETE TECHNOLOGY SYSTEMS in complying with inquiries and obligations imposed by federal, state and municipal regulatory bodies/governments and the related legal and billing expenses. This fee is not a tax or charge required or assessed by any government. The regulatory recovery fee may apply to every phone number assigned, including toll free and virtual numbers.

10.7 DISCONNECTION AND OVERAGE FEES

If a Customer terminates a Service Plan associated to a physical telephone or DTA within the initial contract time of the initial purchase of the Services, COMPLETE TECHNOLOGY SYSTEMS shall charge a service disconnection fee of ninety-nine dollars and ninety- nine cents ($99.99) for each physical telephone or DTA. If a Customer terminates a Business Service Plan within the initial contract time of the initial purchase of the Services, COMPLETE TECHNOLOGY SYSTEMS shall charge a disconnection fee of two hundred dollars ($200.00) for each extension. Disconnection fees shall be invoiced to Customer when Customer notifies COMPLETE TECHNOLOGY SYSTEMS of the cancellation of the Services. If a Customer terminates the Agreement, or some of the Services provided under the Agreement, before the end of the Initial Term or any Renewal Term (the “Terminated Term”), COMPLETE TECHNOLOGY SYSTEMS will charge the Customer, and the Customer will pay, an early termination charge equal to 100% of the Monthly Service Fee for the terminated Service(s) multiplied by the number of months remaining in the Terminated Term on the date of termination. The early termination charge is in addition to the full Monthly Service Fee payable under Section 6.3 for the month of termination. If the Terminated Term is the Initial Term, COMPLETE TECHNOLOGY SYSTEMS will also charge the Customer, and the Customer will pay, any unpaid non-recurring charges waived at the beginning of the Initial Term. All fees, including Service Fees, payable under the applicable Service Plan shall be non-refundable and non-creditable. Customers on a month-to- month plan are on month-to- month agreements and are not subject to the disconnection fee.

10.8 RATE CHANGES

COMPLETE TECHNOLOGY SYSTEMS may change the prices for the Services and toll charges from time to time. COMPLETE TECHNOLOGY SYSTEMS may change prices, Service Plans, taxes or fees without any advance notice. For Customers on one, two, three or five year Service Plans, rates will not be increased during the Initial Term, with the exception of tax or fee changes and international toll calling rates. The Service Fees effective upon any renewal of the Agreement shall be COMPLETE TECHNOLOGY SYSTEMS’s then-current Service Fees for the applicable Services.

10.9 AVAILABILITY

Customer acknowledges and agrees that the Services will not be available 100% of the time. Credit allowances for interruption of the Services shall not be provided. COMPLETE TECHNOLOGY SYSTEMS is not responsible for third party internet connections or outages customer acknowledges that using a regular internet connection that it is a best effort service and you may need to contact your ISP to resolve any issues, COMPLETE TECHNOLOGY SYSTEMS may assist in diagnostics but it is the customer responsibility to contact their ISP to have these issues resolved.

10.10 DISCOUNTS

From time to time in its sole discretion, COMPLETE TECHNOLOGY SYSTEMS may offer promotions or discounts of activation or other fees. Any promotion or discount codes must be provided to COMPLETE TECHNOLOGY SYSTEMS upon purchase of the Services. Customer shall not be entitled to a subsequent credit for such promotions or discounts, if not requested at the time of account creation or change of service. Promotions and/or discounts may not be used cumulatively or be used for services retroactively.

10.11 BILLING DISPUTES

Customer must dispute any charges for the Services in writing to COMPLETE TECHNOLOGY SYSTEMS within thirty (30) days of the date of the charge by COMPLETE TECHNOLOGY SYSTEMS. If Customer fails to provide a written statement disputing the charges within such time, Customer waives any objection and further recourse with regard to such charges. Written statements disputing charges must be sent to: Billing Department, COMPLETE TECHNOLOGY SYSTEMS, [email protected].

10.12 SLA

COMPLETE TECHNOLOGY SYSTEMS, LLC uses priorities and SLA (Service Level Agreements) in accordance with its operating procedures. We have 4 different levels which relate to our services and customers services these may be mentioned within your trouble ticket should one be opened Low – Minor annoyance, there is a workaround or change of feature request – (Mon – Fri 9am to 5pm 8 business hour fix) Medium – Some annoyance, there is a workaround (Mon – Fri 9am to 5pm same day fix) High – Someone is unable to do their job normally there is no workaround (Mon – Sun 9am to 10pm same day fix) Critical – System down (24/7 – 4 hour fix/workaround) Please note the above levels are related to issues that are on COMPLETE TECHNOLOGY SYSTEMS, LLC service side this does not include customer issues with their equipment or internet or electrical outage at a customer site. During customer outage we endeavor to use best effort to find a workaround until their services are fully restored.

11. TOLL CHARGES

Every call to or from Equipment using the Services that originates or terminates in the Public Switched Telephone Network (“PSTN”), including other VoIP networks, is subject to the then applicable toll charges that are associated with the Service Plan, which COMPLETE TECHNOLOGY SYSTEMS will include in bills and Customer will pay. Calls to a phone number outside the United States and Canada to a non-COMPLETE TECHNOLOGY SYSTEMS telephone number will be charged at the current rates published on the COMPLETE TECHNOLOGY SYSTEMS website. The duration of each call is to be calculated in one- minute increments and rounded up to the nearest one-minute increment for any fraction of minutes used. If the computed charge for a call includes a fraction of a cent, the fraction is rounded up to the nearest whole cent. If the computed charges for taxes and surcharges include a fraction of a cent, the fraction is rounded up to the nearest whole cent. When Customer dials an international PSTN phone number, charges may apply regardless of whether the party on the other line answers the call. Calls made by a Customer to an international mobile, rather than landline, or premium rate telephone number, may result in higher toll charges.

12. TELEPHONE NUMBER

Any telephone number provided by COMPLETE TECHNOLOGY SYSTEMS (“Number”) to the Customer shall be leased and not sold. Customer will not use the Number with any other device other than the Equipment without the express written permission of COMPLETE TECHNOLOGY SYSTEMS. COMPLETE TECHNOLOGY SYSTEMS reserves the right to change, cancel or move the Number at its sole discretion.

13. MONITORING SERVICES USE

Customer agrees that COMPLETE TECHNOLOGY SYSTEMS is entitled to monitor Customer’s use of Service, at COMPLETE TECHNOLOGY SYSTEMS’s expense.

14. LOST, STOLEN, ALTERED OR BROKEN EQUIPMENT

Customer shall not modify the Equipment in any way without the express written permission of COMPLETE TECHNOLOGY SYSTEMS. Customer shall not use the Equipment except with the Services provided hereunder. Except as otherwise provided for hereunder, Customer is responsible for all lost, stolen or broken Equipment and may be required to purchase a replacement to continue to receive Services. Replacement charges will be based on the fair retail price of equipment, plus applicable shipping costs and taxes. Customer shall immediately notify COMPLETE TECHNOLOGY SYSTEMS of any lost or stolen Equipment and shall cooperate with COMPLETE TECHNOLOGY SYSTEMS in all reasonable aspects to eliminate actual or potential unauthorized use of the Equipment. At COMPLETE TECHNOLOGY SYSTEMS’s sole option, failure to report lost or stolen equipment in a timely manner will cause Customer to be responsible for all Service Fees accrued until the time that COMPLETE TECHNOLOGY SYSTEMS is informed of the loss or theft and COMPLETE TECHNOLOGY SYSTEMS is entitled to terminate the Services and Agreement following Customer’s breach of this Section.

14.1 EQUIPMENT RETURNS

Incorrectly ordered or new equipment that is still in ‘new’ condition in the original packaging will only be accepted with prior permission from COMPLETE TECHNOLOGY SYSTEMS. Customer agrees to pay a 20% restocking charge for any returns made under this clause.

15. PROHIBITED USES

Any use of the Services or any other action that causes a disruption in the network integrity, or threatens or compromises the security of COMPLETE TECHNOLOGY SYSTEMS, its vendors, or the Services whether directly or indirectly, is strictly prohibited and permits COMPLETE TECHNOLOGY SYSTEMS to terminate the Services and the Agreement without prior notice at the sole discretion of COMPLETE TECHNOLOGY SYSTEMS. Customer acknowledges that neither COMPLETE TECHNOLOGY SYSTEMS nor its vendors are responsible for the content of the transmissions that may pass through the Internet and/or the Services. Customer will NOT use the Services in ways that violate applicable laws including but not limited to laws prohibiting transmission of unsolicited fax advertisements or laws on obtaining third party consent for call recording), infringe the rights of others, or interfere with the users, Agents, services, or equipment of the network. Customer agrees, represents, and warrants that it is purchasing the Services and/or the Equipment for its own internal use only, and shall not resell, transfer or charge for the Services or the Equipment without the advance express written permission of COMPLETE TECHNOLOGY SYSTEMS. COMPLETE TECHNOLOGY SYSTEMS’s Service Plans for Customers that offer unlimited minutes of PSTN calls (“Unlimited PSTN Plans”) or unlimited faxing are for reasonable business use of Customer only. Such use shall not include certain activities including, but not limited to, any auto-dialing, continuous or extensive call forwarding, continuous connectivity, fax broadcast, fax blasting, telemarketing (including without limitation charitable or political solicitation or polling), call center operations, junk faxing, fax spamming, calling/faxing any person (through the use of distribution lists or otherwise) who has not given specific permission to be included in such a process or any other activity that would be inconsistent with reasonable business usage COMPLETE TECHNOLOGY SYSTEMS, LLC reserves the right to change the customer plan if they should exceed reasonable usage for the plan they are currenty on. Customer will not use the Services to send unsolicited commercial e-mail to recipients outside Customer’s organization. Customer shall not transmit through the Services any unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, indecent, or otherwise objectionable communications or material of any kind or nature. Customers further agree not to transmit any material that encourages conduct that could constitute a criminal offense, violate the intellectual property rights of others, give rise to civil liability or otherwise violate any applicable local, state, national or international statute, regulation, or other law. Any use found to be inconsistent with this restriction will result in termination of the Services. COMPLETE TECHNOLOGY SYSTEMS reserves the right to immediately terminate or modify the Services of any Customer using Unlimited PSTN or fax Service Plan if COMPLETE TECHNOLOGY SYSTEMS determines, in its sole discretion, that Customer is not using the Unlimited PSTN or fax Services Plan for Customer’s reasonable business use this includes service under contract.

16. USE, STORAGE AND OTHER LIMITATIONS

COMPLETE TECHNOLOGY SYSTEMS reserves the right to establish or modify general practices and limits concerning use of the Services and Software, including without limitation, the maximum number of days that content will be retained by the Service, the maximum disk space and/or bandwidth capacity that will be allotted on servers owned and/or operated by COMPLETE TECHNOLOGY SYSTEMS on Customer’s behalf, if any. Where practical, COMPLETE TECHNOLOGY SYSTEMS will provide the Customer with prior notice of such new or modified practices; provided however, that COMPLETE TECHNOLOGY SYSTEMS shall have the absolute right to implement such new or modified practices without prior notice in its sole discretion and without liability or any kind.

17. ELECTRONIC RECORDING

Customer acknowledges and understands that there are federal and state statutes governing the electronic recording of telephone conversations and that COMPLETE TECHNOLOGY SYSTEMS will not be liable for any illegal use of the service. Because Customer circumstances vary widely, Customers should carefully review their own circumstances when deciding whether to use the recording features of the service and it is the Customer’s responsibility to determine if the electronic recordings are legal under applicable federal and state laws. COMPLETE TECHNOLOGY SYSTEMS is not responsible for any misinterpretation, lack of understanding or lack of knowledge regarding the use of electronic recordings or the use of its products by the Customer, whether legal or illegal, and Customer will indemnify and hold COMPLETE TECHNOLOGY SYSTEMS harmless for any claims, damages, fines, or penalties arising out of Customer’s failure to adhere to applicable electronic recording laws.

18. RESPONSIBILITY FOR REGISTRATION INFORMATION AND CONTENT OF CUSTOMER COMMUNICATIONS.

Customer is solely responsible for maintaining the confidentiality of Customer’s Login, and will not to transfer Login, email address or password, or lend or otherwise transfer use of or access to the COMPLETE TECHNOLOGY SYSTEMS Services, to any third party. Customer is solely responsible for any and all activities that occur under Customer’s account. Customer will comply with applicable foreign, federal, state, and local law in its use of the Services, including but not limited to laws regarding online behavior, acceptable content, and the transmission of equipment and information under applicable export laws. Recognizing the global nature of the Internet, Customer also agrees to comply with applicable local rules or codes of conduct (including, if applicable, codes of conduct or policies imposed by employers) regarding online behavior and acceptable content. Use of the Services is void where prohibited. Customer will immediately notify COMPLETE TECHNOLOGY SYSTEMS of any unauthorized use of Customer’s account or any other breach of security related to Customer’s account or the COMPLETE TECHNOLOGY SYSTEMS Services, and to ensure that Customer completes a “log off”/exit from Customer’s account (if applicable) at the end of each session. COMPLETE TECHNOLOGY SYSTEMS is not liable for any loss or damage arising from Customer failure to comply with any of the foregoing obligations. In consideration for using the COMPLETE TECHNOLOGY SYSTEMS Services, Customer will: (1) provide certain current, complete, and accurate information about Customer when prompted to do so by the COMPLETE TECHNOLOGY SYSTEMS Services, and (2) maintain and update this information as required to keep it current, complete and accurate. Customer warrants that any such information will be accurate. Customer agrees that Customer is solely responsible for the content of all visual, written or audible communications (“Content”) sent by Customer or displayed or uploaded by Customer in using the Services. Although COMPLETE TECHNOLOGY SYSTEMS is not responsible for any such communications, COMPLETE TECHNOLOGY SYSTEMS may delete any such communications of which COMPLETE TECHNOLOGY SYSTEMS becomes aware, at any time without notice to Customer. Customer retains copyright and any other rights already held in content that Customer submits, posts or displays on or through, the Services. Customer understands and agrees that by displaying, exchanging or uploading Content to a COMPLETE TECHNOLOGY SYSTEMS website, transmitting Content using the Services or otherwise providing Content to COMPLETE TECHNOLOGY SYSTEMS, Customer automatically grant (and warrant and represent Customer has a right to grant) to COMPLETE TECHNOLOGY SYSTEMS a world-wide, royalty-free, sub-licensable (so COMPLETE TECHNOLOGY SYSTEMS affiliates, contractors, resellers and partners can deliver the Services) perpetual, irrevocable license to use, modify, publicly perform, publicly display, reproduce and distribute the Content in the course of offering the Services, including associates websites (“Sites”).

19. RESPONSIBILITY FOR CONTENT OF OTHERS

Customer acknowledges that Agents or other users of the Services (“Users”) may violate one or more of the above prohibitions, but COMPLETE TECHNOLOGY SYSTEMS assumes no responsibility or liability for such violation. If Customer becomes aware of misuse of the Services by any person, please contact COMPLETE TECHNOLOGY SYSTEMS Customer Support by sending an email to [email protected]. COMPLETE TECHNOLOGY SYSTEMS may investigate any complaints and violations that come to its attention and may take any action that it believes is appropriate, including, but not limited to issuing warnings, removing the content or terminating accounts and/or User or Agent profiles and/or Login. However, because situations and interpretations vary, COMPLETE TECHNOLOGY SYSTEMS also reserves the right not to take any action. Under no circumstances will COMPLETE TECHNOLOGY SYSTEMS be liable in any way for any data or other content available on a Site, viewed or actions taken while using the Services, including, but not limited to, any errors or omissions in any such data, content or activity or any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to any data, content or activities incurred from the actions taken on a Site. COMPLETE TECHNOLOGY SYSTEMS does not endorse and has no control over what Users or Agents post, submit to or do on a Site. Customer acknowledges that COMPLETE TECHNOLOGY SYSTEMS cannot guarantee the accuracy of any information submitted by any Agent or User of a Site, nor any identity information about any Agent or User. COMPLETE TECHNOLOGY SYSTEMS reserves the right, in its sole discretion, to reject, posting or other data, or to restrict, suspend, or terminate any User’s or Agent’s access to all or any part of Services or any Site at any time, for any or no reason, with or without prior notice, and without liability. COMPLETE TECHNOLOGY SYSTEMS reserves the right to investigate and take appropriate action against anyone who, in COMPLETE TECHNOLOGY SYSTEMS’s sole discretion, is suspected of violating this Agreement, including without limitation, reporting Customer or any User to law enforcement authorities.

20. CHANGES TO THE AGREEMENT, SERVICES OR SERVICE PLAN

COMPLETE TECHNOLOGY SYSTEMS reserves the right to make changes to the terms and conditions of these Terms and Conditions and/or the Services (“Change of Service”). Customer may request a Service Plan change at anytime. The Service Plan change will take effect in the first month after the Service Plan is changed. For a Service Plan change to a plan that requires a purchase of the Equipment, an equipment charge will apply.

21. NOTICE

Notice will be considered received by Customers and such changes will become binding to Customers, on the date the changes are posted to https://cts4b.com/terms-and-conditions or other websites owned and managed by COMPLETE TECHNOLOGY SYSTEMS (“Change Date”), and no additional notice will be required. If Customer does not send COMPLETE TECHNOLOGY SYSTEMS notification of their desire to terminate the Agreement or uses the Services after the Change Date, Customer is deemed to have accepted and consented to the change of terms and conditions of the Service. If Customer does not consent to the change of service and terminates this agreement, Customer will be responsible for any sums due hereunder in addition to any applicable Disconnection Fee.

22. PRIVACY

COMPLETE TECHNOLOGY SYSTEMS utilizes the public Internet and third party networks to provide fax, voice, chat, and video communication services. Accordingly, COMPLETE TECHNOLOGY SYSTEMS cannot guarantee the confidentiality or security of fax, voice, chat, and video communications of Customer. COMPLETE TECHNOLOGY SYSTEMS is committed to respecting Customer’s privacy, and the privacy of callers using the Services. Once Customer chooses to provide or gather personally identifiable information using the Services, it will only be used in connection with Customer’s relationship with COMPLETE TECHNOLOGY SYSTEMS or otherwise to deliver Services. COMPLETE TECHNOLOGY SYSTEMS will not sell, rent, or lease Customers’ personally identifiable information to others, except to a successor in interest or assignee of COMPLETE TECHNOLOGY SYSTEMS purchasing all or substantially all of the assets of COMPLETE TECHNOLOGY SYSTEMS, or acquiring a majority of the voting equity of COMPLETE TECHNOLOGY SYSTEMS. Unless required by law or judicial or administrative process, or if Customer’s prior permission is obtained, COMPLETE TECHNOLOGY SYSTEMS will only share the personal data Customer provides or gathers using the Services with other COMPLETE TECHNOLOGY SYSTEMS affiliates and/or business partners that are acting on COMPLETE TECHNOLOGY SYSTEMS’s behalf to provide the Services. Such COMPLETE TECHNOLOGY SYSTEMS affiliates and/or national or international business partners are governed by COMPLETE TECHNOLOGY SYSTEMS’s privacy policy (“Privacy Policy”) with respect to the use of this data. The Privacy Policy appears at https://cts4b.com/terms-and-conditions and is incorporated by reference in the Agreement as if fully set forth. COMPLETE TECHNOLOGY SYSTEMS is required to file numerous reports with different administrative bodies. As such, COMPLETE TECHNOLOGY SYSTEMS may provide aggregate statistics about customers, sales and traffic patterns. None of these reports or statistics will include personally identifiable information. However, COMPLETE TECHNOLOGY SYSTEMS reserves the right to use personally identifiable information to investigate and help prevent potentially unlawful activity that threatens either COMPLETE TECHNOLOGY SYSTEMS or any company affiliated with COMPLETE TECHNOLOGY SYSTEMS. Moreover, upon the appropriate request of a government agency, law enforcement agency, court or as otherwise required by law or judicial or administrative process, COMPLETE TECHNOLOGY SYSTEMS may disclose personally identifiable information.

23. RETURNS AND ADJUSTMENTS

No Equipment may be returned by Customer for any reason without prior approval of COMPLETE TECHNOLOGY SYSTEMS. All returns shall be in original packaging or equivalent. Customer shall be responsible for all costs related to shipping to COMPLETE TECHNOLOGY SYSTEMS any Equipment that is being returned. Any Equipment returned to COMPLETE TECHNOLOGY SYSTEMS without prior authorization for its return or proper packaging may be refused. In order to obtain an appropriate refund, upon cancellation Customer must immediately obtain a return material authorization number from COMPLETE TECHNOLOGY SYSTEMS, return to COMPLETE TECHNOLOGY SYSTEMS any Equipment provided hereunder, undamaged and in good working condition, in its original packaging and with its original content or otherwise will be immediately responsible for paying to COMPLETE TECHNOLOGY SYSTEMS an amount equal to the fair retail price of the equipment minus any payments Customer had previously paid specifically for such Equipment.

24. TECHNICAL SUPPORT

COMPLETE TECHNOLOGY SYSTEMS provides technical support to Customers via telephone and e- mail for the Services and the Equipment provided hereunder. Support for other applications and uses is not provided or implied and except as stated in this Section, COMPLETE TECHNOLOGY SYSTEMS has no obligation to provide additional technical support.

25. BREACH

In the event of Customer’s breach of the terms of the Agreement, including without limitation, failure to pay any sum due hereunder, Customer shall reimburse COMPLETE TECHNOLOGY SYSTEMS for all attorneys’ fees and court, collection and other costs incurred by COMPLETE TECHNOLOGY SYSTEMS in the enforcement of COMPLETE TECHNOLOGY SYSTEMS’s rights hereunder and COMPLETE TECHNOLOGY SYSTEMS may keep any deposits or other payments made by Customer.

26. INDEMNIFICATION

Customer agrees to defend, indemnify and hold COMPLETE TECHNOLOGY SYSTEMS, and its affiliates, directors, officers, employees, attorneys, agents, and vendors harmless from any claims or damages relating to this Agreement.

27. WARRANTIES

COMPLETE TECHNOLOGY SYSTEMS warrants that the Services will substantially conform to the Documentation during the term of this Agreement. COMPLETE TECHNOLOGY SYSTEMS will use commercially reasonable efforts to pass through to Customer manufacturers’ warranties on equipment.

DISCLAIMER OF WARRANTY. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 27 THE AGREEMENT, THE PRODUCTS AND OTHER SERVICES PROVIDED HEREIN ARE PROVIDED “AS IS” AND COMPLETE TECHNOLOGY SYSTEMS MAKES NO WARRANTIES AND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. NEITHER COMPLETE TECHNOLOGY SYSTEMS NOR ITS VENDORS WILL BE LIABLE FOR UNAUTHORIZED ACCESS TO COMPLETE TECHNOLOGY SYSTEMS’S OR CUSTOMER’S TRANSMISSION FACILITIES OR PREMISE EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT OR DESTRUCTION OF CUSTOMER’S DATA FILES, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES, OR ANY OTHER METHOD, REGARDLESS OF WHETHER SUCH DAMAGE OCCURS AS A RESULT OF COMPLETE TECHNOLOGY SYSTEMS’S OR ITS VENDORS’ NEGLIGENCE. NEITHER COMPLETE TECHNOLOGY SYSTEMS NOR ITS VENDORS WILL BE LIABLE FOR MALFUNCTIONS OR FAILURES RESULTING FROM MISUSE, ABUSE, NEGLECT, ALTERATION, MODIFICATION, IMPROPER

INSTALLATION, OR REPAIRS BY ANYONE OTHER THAN COMPLETE TECHNOLOGY SYSTEMS. NEITHER COMPLETE TECHNOLOGY SYSTEMS NOR ITS VENDORS WILL BE LIABLE FOR DELAYS OR INTERUPTIONS IN ACCESS TO OR USE OF THE SERVICES RESULTING FROM CUSTOMER’S EQUIPMENT, USE OF THE INTERNET, OR TELECOMMUNICATIONS SYSTEMS NOT UNDER

COMPLETE TECHNOLOGY SYSTEMS’S CONTROL, AND COMPLETE TECHNOLOGY SYSTEMS SHALL HAVE NO LIABILITY FOR ANY SUCH DELAYS OR INTERRUPTIONS.

29. EXCLUSIVE REMEDY

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY, WHICH COMPLETE TECHNOLOGY SYSTEMS SHALL BE ENTITLED TO ELECT IS REPAIR, REPLACEMENT, CREDIT OR, REFUND. COMPLETE TECHNOLOGY SYSTEMS MAY ELECT TO PROVIDE A REFUND IN LIEU OF CREDIT, REPLACEMENT OR REPAIR.

30. LIMITATIONS OF LIABILITY

IN NO EVENT SHALL COMPLETE TECHNOLOGY SYSTEMS OR ITS VENDORS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE OR PROFITS, OR ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE SERVICES OR PRODUCTS PROVIDED HEREUNDER WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, THE NEGLIGENCE OF COMPLETE TECHNOLOGY SYSTEMS OR ITS VENDORS OR OTHERWISE. IN NO EVENT SHALL COMPLETE TECHNOLOGY SYSTEMS’S TOTAL LIABILITY HEREUNDER EXCEED THE AMOUNTS PAID BY CUSTOMER TO COMPLETE TECHNOLOGY SYSTEMS (OR CONTACTUAL, INC. BEFORE IT) IN THE PRIOR TWELVE (12) MONTHS FROM DATE OF CLAIM.

31. EXPORT COMPLIANCE

Customer agrees to comply with U.S. export laws, and applicable export laws that apply in Customer’s location(s), concerning the transmission of technical data and other regulated materials via the Services.

32. PHONE NUMBERS AND WEB PORTAL DISCONTINUANCE

Upon expiration, cancellation or termination of the Services, Customer shall relinquish and discontinue use of any Numbers, voice mail access numbers, Logins and/or web portals Sites assigned to Customer by COMPLETE TECHNOLOGY SYSTEMS or its vendors.

33. SOFTWARE COPYRIGHT

The Software is protected by copyright law and international treaty provisions. The Software is subject to the terms and conditions in licenses of third parties, and COMPLETE TECHNOLOGY SYSTEMS will use commercially reasonable efforts to pass through licenses for Software sub- licensed to Customer in providing COMPLETE TECHNOLOGY SYSTEMS’s Services. Customer has no right to inspect, possess, use, copy, or attempt to discover the source code (or any portion thereof) used to create any Software, except to the extent that Customer is expressly permitted to decompile the Software under applicable law and Customer notifies COMPLETE TECHNOLOGY SYSTEMS of Customer’s intention to decompile the Software and Customer’s reason to do so.

34. SURVIVAL.
The provisions of sections 2, 6.3, 7, 10, 22, 23, 25, 26, 28, 29, 30, 32, 34, 35, 36, 37, 38, 39, 40,

41, and 42 shall survive any expiration or termination of the Agreement.

35. NOTICES

COMPLETE TECHNOLOGY SYSTEMS communicates with Customers primarily via email. Notices to Customer shall be sent to the email address specified by Customer at the time Customer ordered the Services or as subsequently specified by Customer (“Email Address”). Customer is responsible for notifying COMPLETE TECHNOLOGY SYSTEMS of any Email Address changes. Customer agrees that sending a message to the Email Address is the agreed upon means of providing notification. Email is used to communicate important information about the Services, billing, changes to the Services and other information. The information is time-sensitive in nature. It is required that Customer read any email sent to the Email Address in a timely manner in order to avoid any potential interruption in the Services provided here under. All notices and communications required or permitted to be sent to COMPLETE TECHNOLOGY SYSTEMS under this Agreement shall be in writing and sent to the following email address: COMPLETE TECHNOLOGY SYSTEMS, LLC, [email protected].

36. FORCE MAJEURE (EVENTS BEYOND OUR CONTROL)

COMPLETE TECHNOLOGY SYSTEMS shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, earthquake, tsunami, accident, riot, war, terrorism, government intervention, embargoes, strikes, labor difficulties, equipment failure, late delivery by suppliers, software updates or other difficulties of COMPLETE TECHNOLOGY SYSTEMS as may occur in spite of COMPLETE TECHNOLOGY SYSTEMS’s best efforts.

37. ENTIRE AGREEMENT.
The terms and conditions of the Agreement, along with the rates posted to the website currently located at https://cts4b.com/terms-and-conditions or otherwise agreed to as part of the Agreement, constitute the entire agreement with regard to this sale and expressly supersede and replace any prior or contemporaneous agreements, written or oral, relating to the Services. The terms and conditions of the Agreement are in lieu of and replace any and all terms and conditions set forth in any documents issued by Customer, including, without limitation, purchase orders and specifications. ANY ADDITIONAL, DIFFERENT, OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY COMPLETE TECHNOLOGY SYSTEMS, AND ANY SUCH DOCUMENTS SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE OR SERVICE RENDERED HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON COMPLETE TECHNOLOGY SYSTEMS. Except as set forth in Section 20, no waiver or amendment to this contract or these terms and conditions shall be binding on COMPLETE TECHNOLOGY SYSTEMS unless made in writing expressly stating that it is such a waiver or amendment and signed by an Officer of COMPLETE TECHNOLOGY SYSTEMS.

38. GOVERNING LAW

The Agreement and the relationship between Customer and COMPLETE TECHNOLOGY SYSTEMS shall be governed by the laws of the State of Florida without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the Agreement.

39. NO WAIVER

The failure of COMPLETE TECHNOLOGY SYSTEMS to exercise or enforce any right or provision of the Agreement shall not constitute a waiver of such right or provision.

40. SEVERABILITY

The unenforceability of any provision or provisions of the Agreement shall not render unenforceable or impair its remainder. If any provision of the Agreement is deemed invalid or unenforceable in whole or in part, the Agreement shall be deemed amended to delete or modify, as necessary, the invalid or unenforceable provision to render it valid, enforceable, and, insofar as possible, consistent with the original intent of the parties.

41. ASSIGNMENT; BINDING EFFECT

Customer shall not assign this Agreement or delegate Customer’s duties hereunder without COMPLETE TECHNOLOGY SYSTEMS’s prior written consent. Subject to the foregoing, this agreement shall be binding upon the heirs, representatives, successors, and permitted assigns of COMPLETE TECHNOLOGY SYSTEMS and Customer.

42. HEADINGS

The headings in the Agreement are solely for the convenience of reference and shall not be given any effect in the construction or interpretation of this Agreement.

43. HACKING

If your account is hacked and the reason for the hack is determined to be COMPLETE TECHNOLOGY SYSTEMS’s fault due to negligence or other error on the part of COMPLETE TECHNOLOGY SYSTEMS or any of its vendors, employees or contractors then COMPLETE TECHNOLOGY SYSTEMS will not hold the customer liable to the resulting charges. However, if the hack is due to the fault of the customer then the customer will be liable for 100% of the charges incurred. Customers are encouraged to never place a VoIP phone or other piece of equipment that is connected to COMPLETE TECHNOLOGY SYSTEMS’s servers directly on the Internet. This means never placing a piece of equipment on the Internet without the security of an approved firewall or router.